Client FAQ during COVID-19


During these uncertain times, please be assured that the Octagon team are on hand to assist in any way possible. If you have a query about a specific project and are already in touch with a member of our team, we ask that you liaise with them directly. Otherwise, please call 020 8481 7500 or email



• Am I still able to view/reserve a home with Octagon?

Our sales team are working from home, and are holding appointments with clients over the phone, via email, or in some cases, via video call. We are able to offer virtual walk throughs, videos and imagery of almost all of our currently available developments and can share brochures and floorplans of individual homes. We can take a reservation fee over the phone and manage all paperwork remotely.


• I am interested in starting a Bespoke project. Is this possible?

We would be delighted to speak with you about your upcoming project and can arrange a phone/video call at a time that’s convenient to you. There are many elements of your project that we can begin work on during the current situation.


• Can I put an offer in on one of your homes?

Yes. We can put you in touch with the relevant sales person who will be able to discuss this further.


• Is your after-sales team still functioning as usual?

Our after-sales team are now working from home and are available over the phone, via email, or in some cases, via video call. If you have any problems, we will assist from afar where possible, and arrange plans for non-urgent issues to be rectified as soon as it is safe to do so. Emergency repairs will still be going ahead, but we are taking extra precautions for the health and safety of both our clients and staff. Please contact the after-sales team for more information.

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