After Sales

The Octagon Customer Care service is renowned within the property industry for its unique and personal approach. From quality control to ensuring our clients understand the various running aspects of their new home, the specialist team are there to ensure the Octagon after sales experience is positive.

Upon completion and handover of keys, a personal tour is arranged to walk clients through every aspect of their home. We provide a handover folder and access to an online portal to all clients, giving our new homeowners access to warranties, certificates, and manuals. All new build Octagon properties are subject to the usual 10-year warranty alongside an Octagon 2 year warranty.

The team are also known for their exceptional connections and local area knowledge – available to all clients long after they move into an Octagon home.

Meet the team

Ken McDonald

After Sales Manager

“Having joined Octagon over 22 years ago, I can honestly say no one does after sales quite like us! Buying an Octagon home is about so much more than just handing over the keys – we have been delivering the very best homes for over 40 years, and with that comes the responsibility to deliver the very best customer service too. Our experienced after sales maintenance team, consisting of Clive Hamilton, Niall Elder, Justin Brown and Tony Guyett, have a vast array of experience between them. Their professionalism and integrity are second to none which certainly helps me to deliver the quality after sales service we do” “One of the main things that sets us apart from other contractors is our six-month maintenance service offered to all new clients. Whilst most housebuilders do an initial completion snag, Octagon offer a second visit to take care of any minor cosmetic issues which are bound to arise in a new build property. Our in-house team will attend and in doing so, will get to know the client – a relationship which certainly works as proved by the amount of repeat business we attain.”

Laura Armstrong

Client Liaison

“My involvement as Client Liaison begins before the client has moved into their new Octagon home – I visit the property to ensure that everything is in order and in line with our exceptional standards. I then meet and welcome our clients along with the surveyor or site manager and show them how the new appliances and systems work, as well as co-ordinate full demonstrations from some of our suppliers . I keep in touch with the client regularly, making them feel happy and comfortable in knowing that they can contact me with any questions.”

Testimonials

"I would just like to say even though we moved into our Octagon house over 3 years ago, the Customer Care team is worth its weight in gold. We love our house and you guys as a team certainly delivered to a higher standard than I expected and for sure we continue to recommend you to friends and family."

Octagon Bespoke Client2023

"I’d like to just note our thanks and gratitude to your Customer Care Team. All of the guys are exceptional gents who have taken great pride in making the repairs and delivering real quality in their work and they’ve been a pleasure to have around the house."

Octagon Client at Broadoaks Park2022

"Finally, it does give me a chance to say thank you to you personally and to all at Octagon. Unquestionably the best home I have ever had and unquestionably the best service. Thank you."

Octagon Client2022

"I wanted to write separately to say how much we appreciate all your and the team’s dedication. Clive, Niall and Justin have been outstanding in their application and dedication this week and in their previous visits. They have gone over and above in making sure we feel as happy as possible and have been most effective in bringing in trades to pick up other matters."

Octagon Bespoke Client – Wimbledon2022

"First of all just a big thanks to the team from last week. They were brilliant and couldn't do enough. They were also the most considerate group of tradespeople I think I've ever come across. It was a pleasure having them here."

Octagon Client2023